Operator Connect – Microsoft Teams Integration
The latest updates in Microsoft Teams, like Operator Connect, aim to offer easy integration with PSTN providers. As promised in the last quarter, Microsoft has released the latest updates for Teams to make it one of the best communication applications. The updated features in Teams include spam call notification, operator connect, and Apple CarPlay support, which has become the ideal requirement for working professionals.
Microsoft demonstrated the features announced last year during the Enterprise Connect virtual conference. The general manager, ‘Nicole Herskowitz’ outlined the new Teams Phone updates during the keynote session. She mentioned that spontaneous calls from Teams are essential to employees’ productivity strategy.
Microsoft also revealed the monthly active Teams Phone users to be 80 million with an earnings report, which is much higher than the active users of Cisco WebEx. Microsoft also announced how these new features would be helpful for you as an organisation.
Enable PSTN Easily with Teams
The latest Teams updates make it easier for individuals to enable PSTN calling while offering standard ways to integrate calling into workflows with higher flexibility. The Operator Connect feature is now available with more than a dozen operator partners, which Microsoft will expand in the upcoming days.
With the availability of Operator Connect, it will be easy to bring your operators to teams if they’re participating in the program. Herskowitz also explained that Operator Connect focuses on helping customers maintain relationships with existing communication operators to save infrastructure purchases and management. Besides, you’ll also benefit from Microsoft’s enterprise-grade reliability and shared technical support.
Teams’ services are deployed and run-on Azure Network, linked to Microsoft Azure Peering Service. So, if you make a call through Teams, it will go through the Azure Front Door Service, referred to as Microsoft’s CDN, with enhanced security.
The calling functionality in Teams enables you to meet latency and compliance requirements to route voice traffic via Azure’s super-fast network. Azure Cloud uses the network service fabric to connect the call to the recipient. This makes it easy to make and receive calls on Teams Phone without affecting the performance and quality.
In addition, Microsoft-certified partners like Server Consultancy can deliver these services via the Teams Admin Centre. The administrator selects an operator partner, assigns phone numbers to users, and sets up policies based on the organisation.
Teams Phone focuses on bringing PSTN and VoIP calling functionality together with chat and document collaboration, enhancing the calling facility and making it collaborative. This integration makes it easier to combine the different communication modalities an organisation relies upon to get the work done and become more productive.
Microsoft Teams can provide an unbeatable experience to customers and businesses with the added phone functionality and integration with PSTN networks. If you want to implement this functionality in your organisation and learn about the various subscriptions plan of Teams Phone, we can help you in your quest.