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Microsoft Outlook Security Update For October 2017 Stops Microsoft Dynamics 365 for Outlook To Render Webpages!

by Lalita Negi on November 10th 2017

Microsoft has recently launched its MS Outlook security update for October 2017 which has brought some trouble and issues to its Outlook client. One of the biggest concern that most of the Outlook client consumers have observed or would surely notice is that; after installing this update, Microsoft Dynamics 365 for Outlook will not be able to render webpages. Here is the complete detail related to this issue and its solution.

Symptoms To Notice

While trying to render webpages from the folder pane in Outlook using Microsoft Dynamics 365 for Outlook client, its view pane will appear blank while waiting for the page to be get retrieved via CRM server. This view pane would never load your corresponding webpage.

Reason For This Issue

The Dynamics 365 for Outlook Client is based on the customized home page roaming for rendering webpages in Microsoft Outlook. This function is being disabled in home page of Outlook by Microsoft Outlook security update for October 2017 for fixing a certain vulnerability in the app and it results the add-in to get failed.

Information Related To Versioning

Each and every version of Microsoft Dynamics 365 for Outlook Client are impacted by above-mentioned issue. It includes Microsoft Dynamics CRM 2015 for MS Office Outlook, MS Dynamics CRM 2013 for MS Office Outlook and MS Dynamics CRM 2016 for MS Office Outlook. Apart of these versions, it also influences all Dynamics CRM and 365 organisation versions to which add-in is linked to.

Following is the complete information related to outlook security versioning update:

Security Update for Microsoft Outlook 2016 (KB4011162) 32-Bit Edition

Security Update for Microsoft Outlook 2016 (KB4011162) 64-Bit Edition

Security Update for Microsoft Outlook 2013 (KB4011178) 32-Bit Edition

Security Update for Microsoft Outlook 2013 (KB4011178) 64-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011089) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011089) 64-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011196) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB4011196) 64-Bit Edition

Complete Resolution

Because of this newly introduced security update for October 2017, several certain vulnerabilies of MS Outlook application, it has to be installed. For re-enabling home pages’ roaming like the workaround during the permanent resolution appears, a key for registry should be included to the local client devices which have the MS Dynamics 365 for MS Outlook application. This registry key should be installed through direct edit of registry or through organisation’s group policy.

Notable fact

The value of DWORD for the registry key is setting at 2 for which it has to be specified in the future update of security.

Following mentioned the registry key which is dependent on the installed MS Outlook version.

For 2016 MS Outlook, registry key is:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

For 2013 Microsoft Outlook:

[HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

For 2010 Microsoft Outlook:

[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] “EnableRoamingFolderHomepages”=dword:00000002

After adding the registry key to your local Outlook client, MS Outlook has to be restarted and the client would become capable to render all webpages without any issue.

To know more you can contact Server Consultancy for any query related to IT Services

Refhttps://support.microsoft.com/en-us/help/4049314/microsoft-dynamics-365-for-outlook-is-unable-to-render-webpages-after

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