When there is a problem in your network, days of productivity can be lost if you have to wait for an IT consultant to come to your office and fix your problem. We offer a fast and effective response to minimize downtime for your business. We can help you to increase your business's efficiency, decrease cost of operation and improve your competitiveness. If your Server or PC can connect to Internet, we can connect to you remotely, within minutes. From experience, we know that majority of the problems can be solved from a remote location, within minutes. Most of our services are available remotely to you wherever you are. This can be extremely advantageous as you don't have to wait for the engineer to come down to fix the problem. An Instant response from a skilled engineer will save your valuable time and money. Remote support services can be used to support for your network, servers and workstations.

We can make a quick assessment of the technical problem and remotely access the server, desktop computer, laptop or other devices in order to quickly correct the problem. The most requested services requiring quick response are for Exchange server, server backup, creation of new user accounts and defining permissions, database administration, mailbox repair and recovering deleted files and emails. If your desktop and server can connect to the Internet, we can efficiently do this remotely for you.
» No large upfront costs and quick response.
» Secure encrypted communication over the Internet using VPN.
» No changes to your servers or PCs - nothing installed except windows configuration.

State-of-the-Art Security

»End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation.
»Multi-level, permission-based access.
»Auto-revocation of access rights when session is terminated.
»MD5 Hash for enhanced security and traceability with file transfers.
»Hosted at a leading, carrier-grade data centre with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring.

Efficient Session Management & Queuing

» Connect customers directly to a specific technician (via PIN Code or E-mail).
» Auto-route customers to a specific support queue for handling by next available rep (incorporate support links into your web site); create up to 10 different support channels based on subject matter or complexity, etc.
» Fully manage support sessions, including the ability to start, end, hold and transfer sessions to specific technicians.
» Enable sound alerts for incoming requests in the queue.
» Be notified by e-mail if no technicians are logged in when a session arrives in the queue.
» View missed sessions report to see sessions that timed out while technicians were busy or offline.

Fast Connection

» Fast-downloading and lightweight Customer Applet loads in approximately 20 seconds, and automatically unloads from the remote system at session termination.
» Technicians receive advance notice of incoming sessions through a "Connecting" status that notifies them when a customer initiates download of the Chat applet.
» PC user does not require Administrator rights to run Customer Applet.
» Simplified Customer Applet is easy to use, so even novice PC users can easily accept remote support Firewall friendly.